Frequently Asked Questions

Q. Is this service right for me?

A. If you have a lock problem we will definitely be able to help. We have been in the locksmith industry for over 15 years, so we have the experience and knowledge to be able to rectify the lock issue.

Q. I’m locked out, can you come immediately?

A. For emergencies we aim to be with you within 30 minutes

Q. How do I know you won’t try to rip me off?

A. All of our locksmiths are professional and have been carefully selected by us and have been locksmiths for many years. We keep our prices very competitive and have hundreds of happy satisfied customers.

Q. What guarantee do I get with the work carried out?

A. Where any materials have been replaced we offer a full - no questions asked 18 month guarantee.

Q. Can I pay with a credit or debit card?

A. You can pay with all major credit and debit cards. However, credit card payments do carry a 3% surcharge. There is no fee for debit card payments.

Q. Do you cut keys on site?

A. We do carry a variety of key blanks and can cut some keys on site. However we do not at present have the facilities to cut all keys at your premises. Most of the locks that we fit do come with a minimum of 3 keys as standard.

Q. Do you employ all your Locksmiths or do they sub-contract to you?

A. YES WE DO! All of our locksmiths are employed by 24/7 Lock Solutions and we also own all of our vehicles. We do not use any sub-contractors.

Q. Can I get the job done cheaper for cash?

A. 24/7 Lock Solutions is VAT Registered so whether you decide to make payment by cash or by card the price will be the same. The price we give you will always be the best price possible. You will of course be left with a full receipt and guarantee on completion of any work.

Q. Can I pay by invoice?

A. If this is the first time you are engaging our services then, no. However, once the first job has been completed and paid for on completion you will then have the opportunity to open a 30 day invoice account (subject to checks).

Q. Where is your head office?

A. 24/7 Lock Solutions' head office is based in Birmingham. However, we have employed locksmiths who live all over the East and West Midlands, Worcestershire, Gloucestershire and South Yorkshire, Greater Manchester, Aberdeen, and Dundee, so we will be local to your premises when you call.

Q. What discounts do you offer?

A. For emergency call out situations (same-day service) we offer an OAP/NHS discount 10% on any labour charges. Any fixed cost jobs or pre-booked appointments are always quoted at our lowest price available at the time which will include any discounts available

Q. Do you carry genuine stock/parts?

A. YES! ALWAYS! All of the stock carried in our vans are genuine brand new manufacturer parts. We do not carry or fit second hand or re-conditioned parts.